Returning Long Inactive Player - Guild Wars Forums

dubya26 · Jun 17, 2010, 04:13 AM // 04:13

so i reinstalled GW yesterday and attempt to login to my old account, but it tells me some of my information is not correct or something, i did some back tracking and made sure that i was doing everything right, and i was. i tried to use arenanet support but have been unsuccessful so far.

i am just curious if there was a shift from old accounts or something? is there some easy process i have to complete to get my character back?

Perkunas · Jun 17, 2010, 04:28 AM // 04:28

besides user name and pass, you also need one of the character names on the account for security reasons.

dubya26 · Jun 17, 2010, 04:34 AM // 04:34

right, and i did all that, i also tried password reset, and nothing worked

i havent played in about 2 years

KZaske · Jun 17, 2010, 05:19 AM // 05:19

You may have been hacked. I would advise contacting NCSoft support, using the web site, and file a report. Take a look for your orginal disks handy so that you can send scans of the key codes to prove ownership.
I am sorry to say that is about all the help we, on this forum, can be.

dubya26 · Jun 17, 2010, 05:24 AM // 05:24

i mean i submitted my original verification key from my original GW CD case, NCSoft is just taking forever to respond to me

Mr. G · Jun 17, 2010, 09:47 AM // 09:47

Quote:

Originally Posted by dubya26

i mean i submitted my original verification key from my original GW CD case, NCSoft is just taking forever to respond to me

Support has been down recently. I'd bring a book.

Astral_Nomad · Jun 17, 2010, 11:41 AM // 11:41

you could have been hacked yes.. but A-net also did a MAJOR ban attack on botters, syncers, gold sellers and the like... if youve done any of the above in the past (even a couple years ago), theres a chance you got caught in the banvasion.. Support is probably down or greatly reduced because of the flood of people protesting their bans and it will most likely be a while before you can get through.

I think they said 3700 accounts got nailed. Try to be patient while they try to process everyone - were all in the same boat with trying to get through to support.

Good luck to you.

farmerfez · Jun 17, 2010, 03:56 PM // 15:56

Quote:

Originally Posted by Astral_Nomad

you could have been hacked yes.. but A-net also did a MAJOR ban attack on botters, syncers, gold sellers and the like... if youve done any of the above in the past (even a couple years ago), theres a chance you got caught in the banvasion.. Support is probably down or greatly reduced because of the flood of people protesting their bans and it will most likely be a while before you can get through.

I think they said 3700 accounts got nailed. Try to be patient while they try to process everyone - were all in the same boat with trying to get through to support.

Good luck to you.

if he had been banned it would have said your account has been banned for such and such....not you have put the wrong information in.

dubya26 · Jun 17, 2010, 04:03 PM // 16:03

Quote:

Originally Posted by Astral_Nomad

you could have been hacked yes.. but A-net also did a MAJOR ban attack on botters, syncers, gold sellers and the like... if youve done any of the above in the past (even a couple years ago), theres a chance you got caught in the banvasion.. Support is probably down or greatly reduced because of the flood of people protesting their bans and it will most likely be a while before you can get through.

I think they said 3700 accounts got nailed. Try to be patient while they try to process everyone - were all in the same boat with trying to get through to support.

Good luck to you.

i never did any of that, but i did at one point give my account info over to a friend after i stopped playing the first time and i fear he may have done something like that cause he always was kind of sketchy. its a good thing they are cracking down on that bullcrap though, it ruins MMOs

Kumu Honua · Jun 17, 2010, 05:33 PM // 17:33

Well, now your account will be banned should any ANET employee see this thread.

Transfer of accounts is not permitted and they can and will ban for that.

dubya26 · Jun 17, 2010, 05:39 PM // 17:39

Quote:

Originally Posted by Kumu Honua

Well, now your account will be banned should any ANET employee see this thread.

Transfer of accounts is not permitted and they can and will ban for that.

i had no idea, this happened like at least 4 years ago when the game first launched

Jun 17, 2010, 04:13 AM // 04:13	#1
dubya26 Pre-Searing Cadet Join Date: Jun 2010 Profession: R/E	Returning Long Inactive Player so i reinstalled GW yesterday and attempt to login to my old account, but it tells me some of my information is not correct or something, i did some back tracking and made sure that i was doing everything right, and i was. i tried to use arenanet support but have been unsuccessful so far. i am just curious if there was a shift from old accounts or something? is there some easy process i have to complete to get my character back?

Jun 17, 2010, 05:24 AM // 05:24	#5
dubya26 Pre-Searing Cadet Join Date: Jun 2010 Profession: R/E	i mean i submitted my original verification key from my original GW CD case, NCSoft is just taking forever to respond to me Last edited by dubya26; Jun 17, 2010 at 05:27 AM // 05:27..

Jun 17, 2010, 04:28 AM // 04:28	#2
Perkunas Jungle Guide Join Date: Aug 2006 Location: In my own little world, looking at yours Guild: Only Us[NotU] Profession: E/	besides user name and pass, you also need one of the character names on the account for security reasons.

Jun 17, 2010, 04:34 AM // 04:34	#3
dubya26 Pre-Searing Cadet Join Date: Jun 2010 Profession: R/E	right, and i did all that, i also tried password reset, and nothing worked i havent played in about 2 years

Jun 17, 2010, 05:19 AM // 05:19	#4
KZaske Jungle Guide Join Date: Jun 2006 Location: Boise Idaho Guild: Druids Of Old (DOO) Profession: R/Mo	You may have been hacked. I would advise contacting NCSoft support, using the web site, and file a report. Take a look for your orginal disks handy so that you can send scans of the key codes to prove ownership. I am sorry to say that is about all the help we, on this forum, can be.

Jun 17, 2010, 11:41 AM // 11:41	#7
Astral_Nomad Frost Gate Guardian Join Date: Nov 2008 Location: Canada Guild: [NBK] Natural Born Killaz Profession: W/N	you could have been hacked yes.. but A-net also did a MAJOR ban attack on botters, syncers, gold sellers and the like... if youve done any of the above in the past (even a couple years ago), theres a chance you got caught in the banvasion.. Support is probably down or greatly reduced because of the flood of people protesting their bans and it will most likely be a while before you can get through. I think they said 3700 accounts got nailed. Try to be patient while they try to process everyone - were all in the same boat with trying to get through to support. Good luck to you.

Jun 17, 2010, 05:33 PM // 17:33	#10
Kumu Honua Jungle Guide Join Date: Feb 2008	Well, now your account will be banned should any ANET employee see this thread. Transfer of accounts is not permitted and they can and will ban for that.